Ivory Coast, Uganda, Kenya, Zambia, Zimbabwe, India, Nigeria
In a country such as Kenya, more than 1’000 customers are placing orders on average several times per week. Traditionally, these orders are placed through phone calls, text messages or in-person with sales personnel. Any follow-up regarding their orders requires phone contact with the customer services department.
Smartphone penetration in emerging markets is increasing dramatically. The solution is a smartphone application allowing customers to communicate with Holcim.
Customers can now see product prices, place orders directly in the app and a seamless integration with our dispatching systems allows for a real time follow-up of orders, payments, invoices, rebates and trading balance.
In Ivory Coast, Uganda and Kenya already 50%, 50% and 20% adoption rate respectively
Customers appreciate most the ease of ordering and the transparency on order fulfillment and their trading balance
Already live in 9 countries
5 more countries to go live in 2020